Clear about refunds.

14-day free trial

When you create your first class you get 14 days with every Alquie Pro feature. No payment method is requested and no charge is made: when it ends, your account returns to Alquie Essential on its own. Since the trial generates no charges, no refund applies to it. The trial is available once per account.

Subscription refunds

If you cancel within the first 30 days of a new charge (first subscription or renewal), you may request a full refund. The refund is processed to the same payment method you used. After that period, no proportional refunds are issued for unused time, unless required by applicable law. Alquie Essential is free and generates no charges, so no refund applies.

Right of withdrawal (EU / EEA)

If you reside in the European Union or the EEA, you also retain the 14-day right of withdrawal granted by European law. If you choose to start using a digital service immediately, you may expressly waive that right to the extent permitted by the applicable regulations.

How to request a refund

Email us at billing@alquie.com from your account email, stating the reason for your request. We’ll reply promptly and, if applicable, the refund is handled through Paddle.

Processing times

Once approved, the refund is processed by Paddle. The time it takes to appear in your payment method depends on your bank or issuer, and usually takes a few business days.

Subscription cancellation

You can cancel your subscription anytime from your settings panel. When you cancel, you keep access to your plan’s features until the end of the period already paid, with no further renewals.

Payments processed by Paddle

Alquie uses Paddle (Paddle.com Market Ltd) as Merchant of Record. This means Paddle handles billing, invoicing, applicable taxes and refunds on our behalf. We never store your full card details.